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The Terms and Conditions below establish the fundamentals on which you can use our website and place orders for items from Corvo Homeware Limited. By visiting Corvohomeware.co.uk you are accepting and agreeing to the practices described. If you do not agree to be bound by these Terms & Conditions you may not use or access Corvohomeware.co.uk.
Contract and Your Orders
Thank you for choosing Corvo Homeware Limited for your purchase. Please note that a contract is established between us once your order is dispatched, not at the time of payment or receipt of an acknowledgment email. Until dispatch, your order may not be accepted by us or cancelled by you.
For a detailed list of items not eligible for return, please visit our Returns and Refunds Policy. Some items may have volume restrictions for security reasons.
Cancelling Your Order
You have the right to cancel your order within 14 days of receiving the goods or service under Consumer Regulations. To cancel, please contact us in writing via letter, email, or our website’s contact chat box, or email returns@corvohomeware.co.uk. Ensure your cancellation request is submitted within 14 days of receiving the goods.
After cancellation, please take reasonable care of the goods and avoid using them. Return them in their original packaging, within 14 days of informing us of your cancellation.
We are not liable for any loss or damage during transit, so we recommend using a recorded or secure delivery method. If there is loss or damage, we may charge you or not refund the amount related to the loss or damage.
For detailed return instructions, please refer to our Refunds and Returns Policy.
We cannot accept substitute or alternative items as returns. Please inspect the items carefully before returning. We may return items to you at our discretion. If you return substitute or alternative items, you will still be responsible for the original item’s cost. We reserve the right to charge an investigation fee of at least £25 to cover the investigation cost. This fee can be offset against any refunds due to you. Accepting returned goods or crediting an account does not waive our right to charge this fee.
For more information on your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.
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